Tredu offers Hotel Receptionist studies in English. This program is for you to develop your skills into an international expert with strong customer service attitude, good language skills and ability to work in different cultural environments. Communication and interaction skills are the most important skills of a receptionist, who is responsible for the wellbeing, comfort and safety of customers.
The receptionist’s work includes guiding customers, making room reservations, invoicing, as well as check-in and check-out. In addition, introducing and selling products and services of tourism industry and guiding customers through the use of local travel services.
These studies provide expertise in hotel services and tourism environment as well as the customer service and English language skills.
International networking during the studies includes on-the-job learning in Finland and abroad. You may also take part in international student exchanges and working life projects.
Tourism is an international customer service industry and has a variety of job responsibilities. The receptionist does, with a big heart, customer service work for example in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.
Content of the degree
The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).
The Vocational Qualification in Tourism Industry comprises of three competence areas and qualification titles. At Tredu you can study one of these in English: the competence area of accommodation services (Receptionist). You will also be able to study at least one more other foreign language (i.g. Spanish, German, French and Russian) as well as Finnish, if that is not your mother tongue.
In addition to customer service and language skills, the studies provide expertise in hotel services and tourism environment. International networking during the study period includes on-the-job learning in Finland or abroad. During the studies you can also take part in international student exchanges, projects and tutoring.
Read more: Receptionist
Requirements for student selection
• Qualification equivalent to Finnish General upper secondary education, (high school diploma) or Vocational upper secondary education.
• Good command in English language
• Interest in working as Hotel receptionist
• This education is targeted at people living in Finland or in EU/Schengen countries.
• To be eligible to apply you need to have the right to work in Finland. https://migri.fi/en/right-to-work
• Priority is given to applicants with sufficient Finnish language skills (A2.1)
Motivation and language skills are tested in admission interview.
Application process
The next application will start on Spring 2023 (20.2.-22.3.2023). Fill out the application form in Opintopolku. Please attach all the relevant documents regarding language level and previous education with your application (high school diploma or upper secondary vocational education certificate).The entrance exam will be held on Wednesday 27th April, 2023 at Tredu Pyynikki Campus, (Santalahdentie 10) Tampere. All eligible applicants will be invited to the interview by email. The results of student selection will be announced on the 8th June, 2023. The studies begin on 7th August, 2023.
Further Information
TreduNavi Admission Services
e-mail: tredu.haku@tampere.fi
tel +358 40 170 5649
Merja Helin, Guidance Councelor
e-mail: Merja.Helin@tampere.fi
tel +358 40 825 7240