Vocational Qualification in Tourism Industry

Tredu offers Hotel Receptionist studies in English. This program is for you to develop your skills into an international expert with strong customer service attitude, good language skills and ability to work in different cultural environments. Communication and interaction skills are the most important skills of a receptionist, who is responsible for the wellbeing, comfort and safety of customers.

The receptionist’s work includes guiding customers, making room reservations, invoicing, as well as check-in and check-out. In addition, introducing and selling products and services of tourism industry and guiding customers through the use of local travel services.

These studies provide expertise in hotel services and tourism environment as well as the customer service and English language skills.

International networking during the studies includes on-the-job learning in Finland and abroad. You may also take part in international student exchanges and working life projects.

Tourism is an international customer service industry and has a variety of job responsibilities. The receptionist does, with a big heart, customer service work for example in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.

Content of the degree

The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).

Check out the Requirements of Vocational Qualification in Tourism Industry at the site of Finnish National Agency for Education

The Vocational Qualification in Tourism Industry comprises of three competence areas and qualification titles. At Tredu you can study one of these in English: the competence area of accommodation services (Receptionist). You will also be able to study at least one more other foreign language (i.g. Spanish, German, French and Russian) as well as Finnish, if that is not your mother tongue.

In addition to customer service and language skills, the studies provide expertise in hotel services and tourism environment. International networking during the study period includes on-the-job learning in Finland or abroad. During the studies you can also take part in international student exchanges, projects and tutoring.

Requirements for student selection

  • This education is only targeted at the people living in Finland.
  • Knowledge of Finnish language is required (A2.2.)
  • To be eligible to apply you must either have Finnish citizenship, permanent or continuous residence permit A based e.g. on family ties, refugee etc., or a temporary residence permit B based on family ties, refugee, remigration etc.
  • NB! If you have a residence permit based on studies at another educational institution, you are not eligible to apply to Tredu.
  • Good command in English language.
  • Qualification equivalent to a Finnish matriculation examination (high school diploma) or upper secondary vocational education.

How to Apply

You can apply now for this program! The application process for Receptionist ends on 2nd of December, 2022.

Fill out the application form in Opintopolku. Please attach all the relevant documents regarding language level and previous education with your application (high school diploma or upper secondary vocational education certificate).

Eligible applicants will be interviewed during and after the application period either live at Tredu Santalahdentie 10, Tampere, Finland or via Microsoft Teams. The studies begin on 9th of January, 2023.

Further Information

TreduNavi Admission Services
e-mail: tredu.haku@tampere.fi
tel +358 40 170 5649

Merja Helin, Guidance Councelor
e-mail: Merja.Helin@tampere.fi
tel +358 40 825 7240