Tourism Service Agent

Content of the studies

Come and study Tourism with us in English! You will have great opportunities to work in various tourism companies. The work takes place in tourism industry, such as. hotels, spas, meeting and congress and tourism centers.

As a Tourism Service Agent, you will serve and guide hotel guests in both Finnish and English. You may work at the hotels or other establishments providing accommodation, national, regional or local tourism sales and advisory organisations, travel or tourism offices, sales services, tourist resorts, sales and information points, central reservation agencies, transport companies or companies organising tourist activities. For example working in a hotel includes checking guests in and out, making room reservations and invoicing. In addition, introducing and selling products and services, guiding customers to use the local travel services are essential part of the hospitality professional.

This program is for you to develop your skills into an international expert with strong customer service attitude, good language skills and ability to work in different cultural environments. You will also study one more other foreign language as well as Finnish, if that is not your mother tongue. Communication and interaction skills are the most important skills of a hospitality professional, who is responsible for the wellbeing, comfort and safety of guests.

During your studies you´ll have a great opportunity to take part in international student exchanges and working life projects. International networking includes on-the-job learning in Finland and abroad.

Tourism is an international customer service industry and has a variety of job responsibilities. The hospitality professional does, with a big heart, customer service work in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.

Content of the degree

The qualification requirements will be renewed from 1.8.2024.

The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).

Check out the Requirements of Vocational Qualification in Tourism Industry at the site of Finnish National Agency for Education.

Tourism Service Agents who have completed the Vocational Qualification in Tourism Industry work in hotels or other establishments providing accommodation, national, regional or local tourism sales and advisory organisations, travel or tourism offices, sales services, tourist resorts, sales and information points, central reservation agencies, transport companies or companies organising tourist activities.

Requirements for student selection

• Qualification equivalent to Finnish General upper secondary education, (high school diploma) or Vocational upper secondary education.
• This education is for those who have citizenship or residence permit in Finland or in EU/ETA/Schengen countries.
• Fluent in English language.
• Those who speak Finnish at a basic level (minimum) will be prioritized.

Check out our video about Tourism Industry studies:

How to apply

Fill out the application form in Opintopolku.

• Please attach the document regarding your Residence permit in Finland or in EU/ETA/Schengen countries. The Residence permit must be valid until the end of June 2024.
• Please also attach a certificate of previous education (high school diploma or upper secondary vocational education certificate) with your application. The certificate must be translated into Finnish or English by an official translator.
• Motivation and language skills are tested in an admission interview, interviews will be held in Santalahdentie 10, Tampere, Finland.
• Total amount of 50 persons will be invited to the admission interview and the priority will be given to applicants already living in Finland.
• If there are more than 50 eligible applicants, we will use random selection.

Please notice the application timeline:

• Application period is 19.2.-10.4.2024.
• The invitations to admission interviews will be sent to the applicant’s email.
• The admission interview will be held on Tuesday 7th May, 2024 at Tredu Pyynikki Campus, (Santalahdentie 10) Tampere.
• The results of student selection will be announced on June 13th, 2024.
• The deadline for accepting the study place at the latest by June 20th, 2024.
• The studies begin on 12th August, 2024.
• Study location: Tredu Santalahdentie 10, Tampere, Finland.

Further information

TreduNavi Admission Services
e-mail tredu.haku@tampere.fi
tel +358 40 170 5649

Guidance counsellor Merja Helin
tel +358408257240
e-mail Merja.Helin@tampere.fi