Vocational Qualification in Tourism Industry

Come and study Tourism with us in English! You will have great opportunities to work in various tourism companies. The work takes place in tourism industry, such as. hotels, spas, meeting and congress and tourism centers.

As a Tourism Service Agent, you will serve and guide customers in both Finnish and English. You may work at the hotels or other establishments providing accommodation, national, regional or local tourism sales and advisory organisations, travel or tourism offices, sales services, tourist resorts, sales and information points, central reservation agencies, transport companies or companies organising tourist activities. For example working in a hotel includes checking guests in and out, making room reservations and invoicing. In addition, introducing and selling products and services, guiding customers to use the local travel services are essential part of the hospitality professional.

This program is for you to develop your skills into an international expert with strong customer service attitude, good language skills and ability to work in different cultural environments. Communication and interaction skills are the most important skills of a hospitality professional, who is responsible for the wellbeing, comfort and safety of guests.

During your studies you will have a great opportunity to take part in international student exchanges and working life projects. International networking includes on-the-job learning in Finland and abroad.

Tourism is an international customer service industry and has a variety of job responsibilities. The hospitality professional does, with a big heart, customer service work in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.

Content of the degree

The new qualification requirements will be renewed from 1.8.2024.

The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).

Check out the Requirements of Vocational Qualification in Tourism Industry at the site of Finnish National Agency for Education.

The Vocational Qualification in Tourism Industry comprises of three competence areas and qualification titles. At Tredu you can study one of these in English:the competence area of accommodation services (Receptionist)
You will also be able to study at least one more other foreign language (i.g. Spanish, German, French and Russian) as well as Finnish, if that is not your mother tongue

In addition to customer service and language skills, the studies provide expertise in hotel services and tourism environment. International networking during the study period includes on-the-job learning in Finland or abroad. During the studies you can also take part in international student exchanges, projects and tutoring.

Requirements for student selection

• Qualification equivalent to Finnish General upper secondary education, (high school diploma) or Vocational upper secondary education.
• Good command in English language.
• This education is for those who have citizenship or residence permit in Finland or in EU/ETA/Schengen countries and who have the right to work in Finland https://migri.fi/en/right-to-work.
• Priority will be given to applicants who already speak Finnish.
• Interest in working as hospitality professional or hotel receptionist
• Motivation and language skills are tested in an admission interview.

How to Apply

Fill out the application form in Opintopolku. Please attach all the relevant documents regarding language level and previous education with your application (high school diploma or upper secondary vocational education certificate).

-All eligible applicants will be invited to the interview by email.
-The admission interview will be held on Tuesday 7th May, 2024 at Tredu Pyynikki Campus, (Santalahdentie 10) Tampere.
-Admission results will be published on 13th June, 2024.
-The deadline for accepting the study place at the latest by 20th June, 2024.
-The studies will start on Monday 12th August, 2024.

Further Information

TreduNavi Admission Services
e-mail: tredu.haku@tampere.fi
tel +358 40 170 5649

Merja Helin, Guidance Councellor
e-mail: Merja.Helin@tampere.fi
tel +358 40 825 7240