Tourism Service Agent

Come and study Tourism with us in English! You will have great opportunities to work in various tourism companies. The work takes place in tourism industry, such as. hotels, spas, meeting and congress and tourism centers.

As a Tourism Service Agent, you will serve and guide customers in both Finnish and English. You may work at the hotels or other establishments providing accommodation, national, regional or local tourism sales and advisory organisations, travel or tourism offices, sales services, tourist resorts, sales and information points, central reservation agencies, transport companies or companies organising tourist activities. For example working in a hotel includes checking guests in and out, making room reservations and invoicing. In addition, introducing and selling products and services, guiding customers to use the local travel services are essential part of the hospitality professional.

This program is for you to develop your skills into an international expert with strong customer service attitude, good language skills and ability to work in different cultural environments. You will also study one more other foreign language as well as Finnish, if that is not your mother tongue. Communication and interaction skills are the most important skills of a hospitality professional, who is responsible for the wellbeing, comfort and safety of guests.

During your studies you will have a great opportunity to take part in international student exchanges and working life projects. International networking includes on-the-job learning in Finland and abroad.

Tourism is an international customer service industry and has a variety of job responsibilities. The hospitality professional does, with a big heart, customer service work in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.

Content of the degree

The scope of the Vocational Qualification in Tourism Industry is 180 competence points. The qualification is composed of vocational units (145 competence points) and common units (35 competence points).

Check out the Requirements of Vocational Qualification in Tourism Industry at the site of Finnish National Agency for Education.

Tourism Service Agents who have completed the Vocational Qualification in Tourism Industry work in hotels or other establishments providing accommodation, national, regional or local tourism sales and advisory organisations, travel or tourism offices, sales services, tourist resorts, sales and information points, central reservation agencies, transport companies or companies organising tourist activities.

Requirements for student selection

• Qualification equivalent to Finnish General upper secondary education, (high school diploma).
• Citizenship or residence permit in Finland or in EU/ETA/Schengen countries, valid until 30th June 2025 or longer.
• Fluent in English language.
• Basic level of Finnish language is required. If the applicant is of compulsory school age, Finnish is not required.

No exceptions will be made, and we don’t ask for supplements. The application will be automatically cancelled if you have not attached the required supplements on your application, or if you don’t meet the requirements listed. Please note, that the applications are handled daily during the admission period.

Foreign applicants under 18 years must have a legal guardian (parent, grandparent, close relative, sports coach etc.) living in Finland. We will check the eligibility and guardian’s information before inviting the applicant to an interview.

Motivation and Finnish and English language skills are tested in an admission interview. Interviews will be held in Tampere, Finland in April-May (online interview is not possible). Invitations are sent via email.

Total amount of 50 persons will be invited to the admission interview. Priority is given to applicants already living in Finland. If you don’t attend the interview, your application will be cancelled automatically. If there are more than 50 eligible applicants, we will use random selection to determine who we interview.

Check out our video about Tourism Industry studies:

How to Apply

Fill out the application form in Opintopolku.

Admission procedure:

• Admission period is February 17th – March19 th, 2025.
• The admission interview will be held on Tredu Pyynikki campus (Santalahdentie 10) Tampere.
• The results of student selection will be announced on weeks 23-24, on June 12th at the latest.
• The deadline for accepting the study place is in one week after the student selection announcements.
• The studies begin on the 11th August.

Maximum study period is two years.
Study language: English.
Location of studies: Tredu Santalahdentie 10, Tampere, Finland (not online)

Further Information

TreduNavi Admission Services
e-mail: tredu.haku@tampere.fi
tel +358 40 170 5649

Merja Helin, Guidance Councellor
e-mail: Merja.Helin@tampere.fi
tel +358 40 825 7240